All the necessary tools to effectively communicate with patients and other health care professionals are taught in this easy-to-read text, which examines the implications of communicating in the health care setting and provides you with the strategies and techniques you need to communicate more effectively to improve the quality of your patient care. Includes a bonus CD-ROM featuring additional exercises and case scenarios as well as audio clips of communications in action.
Authors: Jullie Hosley and Elizabeth Molle  2006  Paperback